Welcome to New Rose Smoke LLC and New Rose Hemp. We are committed to providing premium, thoughtfully crafted products and exceptional customer service.

Our policies are designed to ensure transparency, fairness, and a positive shopping experience for every customer.

Our policies include:

Terms & Conditions

Return & Refund Policy Secure

Web Confirmation

Legal & Export Restrictions Consumer

Data Privacy Policy Delivery & Shipping Policy Frequently Asked Questions

Disclaimer

Contact Information

2. TERMS & CONDITIONS

Acceptance of Terms By accessing or purchasing from New Rose Smoke or New Rose Hemp, you agree to comply with these Terms and Conditions. Product Availability Products are subject to availability. We reserve the right to discontinue or modify products without notice. Pricing Prices are listed in U.S. Dollars and are subject to change without notice. Payments We accept approved payment methods through our secure checkout. Intellectual Property All logos, photographs, product names, artwork, trademarks, slogans, website content, and marketing materials remain the exclusive property of New Rose Smoke LLC. Unauthorized reproduction is prohibited. Limitation of Liability New Rose Smoke LLC shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

3. RETURN & REFUND POLICY Due to the nature of our products, all sales are considered final. Refunds or replacements are available only when: • Wrong item shipped • Product arrives damaged • Manufacturing defect Claims must be submitted within seven (7) days of delivery and include photographs. Approved claims may receive: • Replacement product • Store credit • Refund at company discretion

4. SECURE WEB CONFIRMATION

Your privacy and security are important to us. Our website uses encrypted payment processing to help protect customer information. New Rose Smoke does not store full credit card information on our servers. Customers should always ensure they are shopping directly through our official website.

5. LEGAL / EXPORT RESTRICTIONS

Customers are responsible for ensuring that products purchased from New Rose Smoke or New Rose Hemp are legal within their local jurisdiction. We reserve the right to refuse shipments to locations where products cannot legally be sold. Products may not be exported in violation of U.S. laws or regulations.

6. CONSUMER DATA PRIVACY POLICY

We respect your privacy. Information collected may include:

• Name

• Shipping address

• Email address

• Phone number

• Order history

This information is used only to:

• Process orders

• Improve customer service • Provide shipping updates • Send promotions when customers opt in Customer information is never sold to third parties.

7. DELIVERY & SHIPPING POLICY Orders are processed within one to three business days.

Estimated shipping: United States: 3–7 business days Customers receive tracking information once their order ships.

New Rose Smoke is not responsible for shipping delays caused by weather, carriers, holidays, or other events beyond our control.